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White Tailwing

Revolutionising rentals with AI

Hero image of the Averly web app on both desktop and mobile
Client
Averly
Product
Property Rental Platform
Platform
Web App

Averly’s mission is to create a happier, stress-free rental ecosystem for everyone, with more focus on relationships, and less time spent on admin.

The AI-powered property management app helps Agents to be superstars, gives landlords peace of mind, and tenants a sought-after rental profile and simple application process.

The Challenge
A collage of the Averly web app on desktop showing the user flow between the individual screens

Make renting an awesome experience

Our challenge was to design a platform that connects everyone involved in a property rental, and make it epic.

We needed to design journeys for agents, tenants and landlords that would make processes smoother and more transparent for everyone. We had to keep in mind where they would overlap, and what one user’s action would trigger on another user’s side. And of course, keep it simple and intuitive despite the complexity of the evolving platform.

‍

Services
Product Strategy
UX Research
UX Design
UI Design
Design System
Brand Design
Interaction Design
User Testing
The Solution
A collage of the Averly brand and iconography

A name, a brand and a persona

Averly needed to be lovable, trustworthy and authentic, simple and engaging. Through deeply understanding our tenant, agent and landlord markets, we brought a friendly and fresh look & feel, and a down-to-earth, intelligent persona to life.

Averly desktop screen showing the user dashboard showing how many new properties they've got, credit checks done, and tenants linked to their profile.

A dashboard for effortless work

We dug deep to understand agents’ pain points, most time-consuming tasks and what they find most valuable. Then we designed a visually exciting, clear and intuitive dashboard that provides quick views and easy access to the most urgent tasks.

Averly mobile screen showing the user (tenants) view of what it looks like to start a rental application for a specific property. It highlights the once-off costs, recurring costs and what documents are required in order to apply for a rental.

A rental profile for life

Rental applications usually mean admin and long forms. So, we added some fun, AI and intuition into the application process. Now, applying for their first property using Averly means tenants have a rental profile for life. Every time they apply to rent, they can do it using their profile, and keeping their details up to date is easy.

The Results

Screens

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Averly desktop screen showing the user dashboard showing how many new properties they've got, credit checks done, and tenants linked to their profile. It also highlights how many units they've got available, how many properties they manage, the number of maintenance requests and outdated utility bills.
Averly desktop screen showing a property listing overview. It highlights who the property owner is, what rooms are available, documents on record, property condition, applications and agreements.
Averly desktop screen showing a property condition report. It highlights who logged the request as well as what's required and what doesn't need to be maintained.
Averly desktop screen showing a tenants Averly score, credit report, who the co-tenants are as well as what their affordability is.
Averly desktop screen showing the application flow when applying for a property. The application flow is split into phases from monthly rental, documents, extra information, confirmation, and the last step where the tenant needs to make a payment.
Averly desktop screen showing the tenant's profile, Averly score, personal details, employee details, and documents on record.
Averly desktop screen showing prompting the user to log a snag or maintenance request on the Averly web app
Averly desktop screen showing the tenant their dashboard and which properties they're currently renting. It shows the user how long their rental term is, the deposit paid and what their total rental amount is per month.
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Averly mobile screen showing the user dashboard showing how many new properties they've got, credit checks done, and tenants linked to their profile. It also highlights how many units they've got available, how many properties they manage, the number of maintenance requests and outdated utility bills.
Averly mobile screen showing a property listing overview. It highlights who the property owner is, what rooms are available, documents on record, property condition, applications and agreements.
Averly mobile screen showing a property condition report. It highlights who logged the request as well as what's required and what doesn't need to be maintained.
Averly mobile screen showing a tenants Averly score, credit report, who the co-tenants are as well as what their affordability is.
Averly mobile screen showing the application flow when applying for a property. The application flow is split into phases from monthly rental, documents, extra information, confirmation, and the last step where the tenant needs to make a payment.
Averly mobile screen showing the tenant's profile, Averly score, personal details, employee details, and documents on record.
Averly mobile screen showing prompting the user to log a snag or maintenance request on the Averly web app
Averly mobile screen showing the tenant their dashboard and which properties they're currently renting. It shows the user how long their rental term is, the deposit paid and what their total rental amount is per month.
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Averly mobile screen showing the user dashboard showing how many new properties they've got, credit checks done, and tenants linked to their profile. It also highlights how many units they've got available, how many properties they manage, the number of maintenance requests and outdated utility bills.
Averly mobile screen showing a property listing overview. It highlights who the property owner is, what rooms are available, documents on record, property condition, applications and agreements.
Averly mobile screen showing a property condition report. It highlights who logged the request as well as what's required and what doesn't need to be maintained.
Averly mobile screen showing a tenants Averly score, credit report, who the co-tenants are as well as what their affordability is.
Averly mobile screen showing the application flow when applying for a property. The application flow is split into phases from monthly rental, documents, extra information, confirmation, and the last step where the tenant needs to make a payment.
Averly mobile screen showing the tenant's profile, Averly score, personal details, employee details, and documents on record.
Averly mobile screen showing prompting the user to log a snag or maintenance request on the Averly web app
Averly mobile screen showing the tenant their dashboard and which properties they're currently renting. It shows the user how long their rental term is, the deposit paid and what their total rental amount is per month.
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“
I can truly say that Now Boarding played a key role in shaping and launching our product.”
Zabeth Venter
|
Averly
CEO
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